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Assistant Personal Stylist 助理个人形象设计

日期: 2019-3-16

地点: 成都, CN

公司名: Lane Crawford (Hong Kong) Limited

About us

Lane Crawford stores in China highlight the very best of designer fashion and lifestyle retailing - our staff are the heart of every store and are dedicated to our service promise: Making every Customer Feel Great. 连卡佛百货香港、北京、上海和成都都为您提供最高端的设计师品牌时装及家居用品。我们的员工是店铺的核心,竭诚履行我们的服务承诺:为每一位顾客提供满意的服务。

 

Job Purpose工作目的:

The position is accountable for providing personalized styling and consultation service for customers, with an objective to foster customer loyalty and spending growth.
该职位负责为顾客提供个人形象设计和咨询服务,培养顾客忠诚度,推动消费增长。

 

Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外,主要职责包括但不限于:

 

Sales & Profit销售及盈利

  • To consistently achieve monthly and annual personal sales targets set by the company and with the endeavor to try to exceed the targets.
    始终达成公司设定的月度和年度个人销售目标,并努力超越目标。
  • To proactively recruit new walk-in customers and cultivate the customers to become regular customers of theirs – ultimate goal is to increase sales.
    积极主动争取新的随机顾客,并培养成为常客——最终目的在于提升销售额。

 

Customer Service and Relationship Management客户关系维护

  • To consistently manage a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty.
    始终坚持管理VIP顾客档案,并持续扩展顾客网络,以实现公司的业务目标——达成销售并提高客户忠诚度。
  • To increase the “regular customer base” and generate referrals by keeping in touch with customers on a regular basis, depending on the customers’ preference.
    扩大“固定客户群”,按照客户喜好定期与顾客保持联系,以扩展联系范围。
  • To proactively and consistently keep in regular contact with regular customers (monthly or as appropriate) to establish contact and build relations with the top100 MW and WW customers each season.
    始终积极主动并定期与常客联系(每月一次或适当频率),与每一季的前100名男装和女装顾客建立互动的友好关系。
  • To consistently be well prepared for styling appointments in advance by having the selection of clothing ready for the customer on their arrival.
    始终时刻准备与顾客预约进行形象设计,在顾客到来之前事先选好合适的服装。 
  • To proactively capture and provide feedback on products and/ or services received from the customers.
    积极主动的收集和提供顾客关于产品和/或服务的反馈。
  • To communicate any issues or concerns to Personal Styling Manager immediately concerning matters that will have any impact on customers
    如发生可能影响顾客的问题或事项,立即与个人形象设计经理沟通。
  • To fully understand and be able to communicate our Omni-channel service to customers
    深刻理解并向顾客推介公司的全渠道服务

 

Fashion Knowledge时尚知识 

  • To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends by regularly reviewing fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry.
    始终主动收集关于最新国际设计师和时尚趋势的深度信息,定期阅读时尚期刊,时尚网站如Style.com,紧跟行业最新趋势。

 

Information Technology信息系统 

  • To consistently understand and operate all the systems relevant to your role competently
    始终理解并熟练操作与岗位相关的所有系统。

 

 

 

 


职位细分: Salon, Hospitality

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