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About us

Lane Crawford stores in China highlight the very best of designer fashion and lifestyle retailing - our staff are the heart of every store and are dedicated to our service promise: Making every Customer Feel Great. 连卡佛百货香港、北京、上海和成都都为您提供最高端的设计师品牌时装及家居用品。我们的员工是店铺的核心,竭诚履行我们的服务承诺:为每一位顾客提供满意的服务。

 

 

Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外,主要职责包括但不限于:

 

Administration and Support 协助和支持 

  • To prepare all documents in all human resources actions such as hiring, probation, promotion, salary adjustment, transfer, resignation and termination etc.

准备人力资源相关文档及资料,包括但不限于招聘、试用期评估、晋升、挑衅、转岗、离职及辞退等

  • To input into HRIS and ensure up-to-date personal records are maintained

协助开展人力资源其他的工作开展,确保符合公司的政策和标准,包括人员晋升、薪酬调整、转岗、离职及辞退等

  • To maintain and complete documentations and files within the Team

维护和整理部门的文档和文件

  • To administer incoming mail, reports, and correspondence for the Team

协助部门同事接听来电及准备相关报告

  • To produce correspondence and reports using appropriate software and tools

运用合适的办公软件和工具完成文件和报告

  • To update and maintain all organization charts for the HR Team

协助部门同事更新公司组织架构

Customer Service and Relationship Building 客户服务及关系建立

  • To answering routine enquiries from internal and external parties or direct enquiry to the appropriate person to handle on timely manner communicating politely and professionally to meet Lane Crawford service standard

有效的对内外部客户解答常规的问询或及时转接相关人士作答,提供礼貌专业的沟通并符合连卡佛服务标准

  • To report critical issues and events that require immediate action

及时报告紧急事件和问题并立刻采取行动

  • To greet and direct candidates to appropriate area

迎接并指引候选人到达合适区域

  • To respond to both internal and external customers in an efficient and polite manner

高效及礼貌的对内外部客户做出回应

  • To negotiate with suppliers for competitive pricing and ensure consistent quality and services of products / suppliers via random checking and quality control
  • 完成供应商比价并对其服务和产品质量进行监控

 

Teamwork 团队合作

  • To maintain a clean, tidy and organized office and interview areas

保持办公室和面试间的干净、整洁、有序

  • To role model and reinforce the Lane Crawford Vision and Values and Customer Service Promise at all times

始终展现连卡佛价值观、文化及服务承诺

  • To reinforce the LC Heritage, DNA and culture through storytelling and sharing successes at every opportunity

抓住每一个机会分享和展现连卡佛文化

  • To personally demonstrate the LC Leadership Competency  behaviors

展现个人连卡佛领导力风采


Job Segment: HR, Information Systems, QC, HRIS, Human Resources, Technology, Quality

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