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Job Purpose工作目的:

“To work together with the sales teams to deliver an exceptional Lane Crawford experience for every customer. Provide back up services to the sales team to ensure that they can maximize their time on the sales floor”

与销售团队合作向每位顾客提供非凡的连卡佛购物体验。向销售团队提供支援服务保证他们可以将时间尽可能用在店铺销售上。

 

Key Accountabilities主要职责

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外,主要职责包括但不限于:

 

Customer Service客户服务(15%)

  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times

提供始终如一的亲切、快速响应服务,保证在所有的客户联系渠道中始终执行连卡佛一贯的服务标准

  • To assist the sales teams as requested and be proactive in helping to exceed the customers expectations

按照要求协助销售团队,主动帮助超越顾客的期望

  • To ensure that all sales are followed up with after sales service activities as requested by the Stock Room Supervisor

保证按照仓库主管的要求利用售后服务活动对所有销售进行跟进

  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets

积极协助有助于实现部门销售目标的销售机遇

  • To work closely with customer care center team to feedback the system issue immediately which reduce the affection of customer online purchase (EBD)

与客户关怀中心团队密切合作对降低客户在线购买(EBD)热情的系统问题迅速做出反馈

 

Sales销售(5%)

  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets

主动协助有助于实现部门销售目标的销售机遇

 

Stockroom Housekeeping仓库内务(40%)

  • To ensure daily housekeeping standards in the stockroom and on shop floor are maintained at all times

确保始终保持仓库及店面的日常内务标准

  • To ensure the aisle of stockroom will not be blocked

确保仓库的走道不被堵塞

  • To ensure all stock are properly packed and stored

确保正确堆放并储存所有存货

 

Stock Handling库存处理(40%)

  • To arrange transfer of merchandise to other stores as requested, ensuring goods are packed and unpacked to agreed standards

按照要求将货品转移到其它存放处,保证按照约定的标准包装货物和拆开包装

  • To ensure all merchandise is presentable upon delivery to shop floor

确保所有货品在发送至店面时外观整齐漂亮

  • To prevent stock and pilferage by being alert and informing manager/security of potential issues

保持警觉并向经理/保安报告潜在的问题以预防存货短缺和盗窃

  • To be responsible for receiving and putting away stock from vendor and warehouse according to the agreed standards and layout

负责按照约定的标准和布局接收并堆放来自供应商和仓库的存货

  • To ensure all the stocks ordered by online shoppers can pick up or deliver within preset timeframes and guidelines (EBD)

确保可在预先设定的时间安排内按照指南拣选或递送由在线购买者订购的存货(EDB

  • To liaise and communicate with supervisor / ADSM / DSM in BU as a 1st priority on all matters relating to defective merchandise and e-business fail pick in store (EBD)

对于与货品缺陷及电子商务(EBD)存货拣选失败有关的所有事项,应首先联络并与部门主管/ 助理部门销售经理/部门销售经理进行沟通

  • To be proactive in identifying issues that could make fail for e-business stock pick up and suggest and demonstrate ways to improve e-business fail pick issues in regular daily / weekly meetings (EBD)

主动发现可能导致电子商务存货拣选失败的问题并在定期的每日/每周会议上提出并论证可改善电子商务存货拣选失败的方法(EBD


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