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Job Purpose工作目的:

“To work together with the sales teams to deliver an exceptional Lane Crawford experience for every customer. Provide back up services to the sales team to ensure that they can maximize their time on the sales floor”



Key Accountabilities主要职责

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:



Customer Service客户服务(15%)

  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times


  • To assist the sales teams as requested and be proactive in helping to exceed the customers expectations


  • To ensure that all sales are followed up with after sales service activities as requested by the Stock Room Supervisor


  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets


  • To work closely with customer care center team to feedback the system issue immediately which reduce the affection of customer online purchase (EBD)




  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets



Stockroom Housekeeping仓库内务(40%)

  • To ensure daily housekeeping standards in the stockroom and on shop floor are maintained at all times


  • To ensure the aisle of stockroom will not be blocked


  • To ensure all stock are properly packed and stored



Stock Handling库存处理(40%)

  • To arrange transfer of merchandise to other stores as requested, ensuring goods are packed and unpacked to agreed standards


  • To ensure all merchandise is presentable upon delivery to shop floor


  • To prevent stock and pilferage by being alert and informing manager/security of potential issues


  • To be responsible for receiving and putting away stock from vendor and warehouse according to the agreed standards and layout


  • To ensure all the stocks ordered by online shoppers can pick up or deliver within preset timeframes and guidelines (EBD)


  • To liaise and communicate with supervisor / ADSM / DSM in BU as a 1st priority on all matters relating to defective merchandise and e-business fail pick in store (EBD)

对于与货品缺陷及电子商务(EBD)存货拣选失败有关的所有事项,应首先联络并与部门主管/ 助理部门销售经理/部门销售经理进行沟通

  • To be proactive in identifying issues that could make fail for e-business stock pick up and suggest and demonstrate ways to improve e-business fail pick issues in regular daily / weekly meetings (EBD)


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