Share this Job

DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

About Us:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

Job Purpose: 

The position is accountable for providing personalized styling and consultation service for customers, with an objective to foster customer loyalty and spending growth; and to supervise and develop the team members within the Personal Styling team.

 

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

 

 

Sales & Profit

  • To lead the team to achieve the annual sales targets set by the company, and with the endeavor to aim higher by exceeding the set targets.
  • To take a leading role in managing a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty. 
  • To proactively lead the team to recruit new walk-in customers and groom these customers to be “the regulars”, and ultimately generating more sales.

 

Customer Service and Relationship Management

  • To proactively and consistently lead the team to increase the “regular customer base” and generate referrals by keeping in touch with customers on a monthly basis or as required depending on the customers preference
  • To uphold and review on the current styling appointment procedure and standards, with the aim to deliver world class styling service to our customers – and thus creating differentiation and maintaining the leadership position in the market.
  • To take the lead in working with team to establish contact with top 100 MW and WW customers each season  to encourage them to visit and make purchases
  • To consistently capture and provide feedback on products / services received from customers, e.g. customers wish to purchase a certain product (sizes and style) but are unavailable.
  • To consistently take the lead in understand the requirements of related departments and openly communicate any concerns or suggestions to improve co-operation and create synergy amongst groups.
  • To conduct regular weekly meetings with the team to discuss on the operations and / or any issues and ways to deliver high levels of service, increase sales and performance
  • To fully understand and be able to communicate our Omni-channel offerings to both staff and customers, ensure all staff understand the need for a seamless customer experience, on and off line

 

Fashion Knowledge

 

  • To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends, and then share and train the team with these information.  For example, on a weekly basis, to review fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry and ensure that team members develop this practice

 

Requirements:

  • Bachelor degree or above
  • Minimum 6 years of relevant experience on VIP styling and advising services
  • Well versed in fashion, including history, brands, and the latest trends
  • Excellent customer service skills, experience with luxury customers needs
  • Self motivated with drive and energy to achieve sales
  • Excellent team leadership and coaching/training skills
  • Strong communication skills in both English and Chinese

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only


Job Segment: Medical, Merchandising, Salon, Esthetician, Manager, Healthcare, Retail, Hospitality, Management

Find similar jobs: