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DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

About Us:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

 Job Purpose: 

The position is accountable for providing personalized styling and consultation service for customers, with an objective to foster customer loyalty and spending growth.

 

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

 

Sales & Profit 

  • To consistently achieve monthly and annual personal sales targets set by the company and with the endeavor to try to exceed the targets 
  • To proactively recruit new walk-in customers and cultivate the customers to become regular customers of theirs – ultimate goal is to increase sales

 

Customer Service and Relationship Management

  • To consistently manage a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty 
  • To increase the “regular customer base” and generate referrals by keeping in touch with customers on a regular basis, depending on the customers’ preference
  • To proactively and consistently keep in regular contact with regular customers (monthly or as appropriate) to establish contact and build relations with the top100 MW and WW customers each season
  • To consistently be well prepared for styling appointments in advance by having the selection of clothing ready for the customer on their arrival.
  • To proactively capture and provide feedback on products and/ or services received from the customers
  • To communicate any issues or concerns to Personal Styling Manager immediately concerning matters that will have any impact on customers
  • To fully understand and be able to communicate our Omni-channel service to customers

 

Fashion Knowledge 

  • To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends by regularly reviewing fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry

 

Information Technology 

  • To consistently understand and operate all the systems relevant to your role competently

 

Requirements:

  • Customer focused, people person
  • Holder of HKID / eligible for work in Hong Kong
  • Minimum 3 years of relevant experience on VIP styling and advising services
  • Well versed in fashion, including history, brands, and the latest trends
  • Excellent customer service skills, experience with luxury customers needs
  • Excellent communication and interpersonal skills
  • Native English speaker, other European languages i.e. French, Spanish and Italian will be an advantage
  • Candidates with less experience will be considered as Assistant Personal Stylist 

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only


Job Segment: Salon, Esthetician, Merchandising, Cosmetology, Relationship Manager, Hospitality, Retail, Customer Service

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