Share this Job

DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

Responsibilities:

Customer Service

  • To deliver consistent, friendly and responsive 5 star concierge service and ensure the accepted Lane Crawford standards of service are consistently executed at all times
  • To provide concierge services which include, but are not limited to cloak room, spa/restaurant/theatre/event/concert recommendations, porter service, general enquiries, phone charging, store tours, Personal Stylist & Cosmetic Concierge appointments
  • To identify the ever-changing needs of customers and respond in a pro-active manner.  Offer personalized and friendly greeting and farewell spontaneously.
  • To explore every opportunity to consistently promote all Concierge Services to customers
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle in order to communicate with our customers
  • To maintain and update customer history, carry out courtesy calls to customers informing them of new services, upcoming events and promotions.
  • To actively encourage repeat business by building relationships with all concierge customers
  • To ensure that all sales are followed up with after sales service activities including but not limited to gift wrapping and sending handwritten thank-you cards
  • To receive and handle customer comments and complaints concerning Store Services and/or products within Lane Crawford and to bring such matters to the attention of the Concierge Manager/Supervisor for improvement.
  • To maintain the highest standards of personal grooming, courtesy, mannerism, positive attitude and overall presentation at all times
  • To ensure all customers are informed through consistent communications about the various Store Services and Omni-channel offerings at Lane Crawford

 

Information Technology

  • To be able to understand and perform all tasks for the benefit of the customer relating to the following systems: LCIS System, Retail Management System (RMS), Point of Sale System (POS), Siebel, Lane Crawford Card Membership maintenance, booking logistics, cloakroom operation.

 

Communication

  • To understand, communicate and promote the full range of concierge services to the customer
  • To communicate with other departments in Lane Crawford as appropriate any customer feedback, requests and comments and ensure that any requests are followed up promptly
  • To provide information on the latest trends, marketing, promotions and service offerings to all customers
  • To communicate and collaborate with other departments effectively within the store level and head office to fulfill specific task requirements

 

Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin

Computer literate

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

We are an equal opportunity employer. All information provided will be treated in strict confidence and used for recruitment purposes only.


Job Segment: Medical, Concierge, Esthetician, Cosmetology, Salon, Healthcare, Hospitality

Find similar jobs: