Loading...
Share this Job

DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

Responsibilities:

  • To handle document to view every contact as a potential sales opportunity and refer customers to all incoming and outgoing calls flow from general info line and dedicated customer hotline
  • To follow company service guidelines to provide professional pre and post sales service to customers
  • To take every opportunity to resolve customer enquiries and comments by investigating the root source of the issue; identify solutions to enhance customer experience
  • To identify cross-sell opportunities and customer relationship building to improve overall sales

 

Requirements:

  • Matriculated or above
  • Minimum 2 years relevant working experience
  • Strong sense of customer orientation with good problem-solving abilities, attention to details, pleasant and out-going personality
  • Excellent command in English, Cantonese and Putonghua
  • Good telephone and e-mail etiquette
  • Able to work shift duties

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only


Job Segment: Call Center, Medical, Customer Service, Healthcare