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DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

About Us:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

 

The Role:

To deliver an exceptional Lane Crawford experience for every customer and to achieve agreed business unit and individual sales targets

Responsibility:

  • To understand and promote Connected Commerce service to every customer to deliver our Service Promise - Making Every Customer Feel Great, including, building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customer’s expectation to achieve the agreed individual monthly sales targets.
  • To capture all key data from customers to build client database for clienteling purposes and identify sales opportunities to meet the agreed sales target.
  • To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
  • To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time  
  • To ensure daily housekeeping standards are maintained at all times and ensure stock is continually replenished to ensure a full range of items are available for the customer
  • To perform other duties if required based on business needs.

 

Requirement:

  • To demonstrate the desire to understand and able to communicate the latest fashion trends and product information to customers
  • Able to communicate confidently the unique selling points and the features and benefits of the product
  • Experience in retail industry is highly preferred
  • A minimum of one year experience in retail sales gained from fashion retail
  • Form 5 or above
  • Good communications skills, presentable with service-oriented mindset.
  • Fluent in English, Cantonese and Mandarin
  • Familiar with cashiering function is an advantage

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only


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