Share this Job

Where Styles Meets Accessibility

Lab Concept is the contemporary retail management arm of The Lane Crawford Joyce Group working in partnership with leading contemporary brands. We handpick dynamic fashion, beauty and lifestyle brands from all over the world, including TOPSHOP TOPMAN. We also operate a 64,000 square foot lifestyle shopping mall in Admiralty, which opened in 2012.

Form our mall in Admiralty to multiple key locations across Hong Kong, including Central, Times Square and Ocean Terminal, we are staying true to our vision of “where style meets accessibility”.

Apart from our fashion exclusives, we also feature over 50 beauty brands in our FACESSS stores – from international favorites to the newest trends in Korean beauty.

A selection of modern food and lifestyle options in the Lab Concept Mall, including Starbucks, I See I See, M&S Food, Crystal Jade and Simplylife completes the lifestyle experience.


  • To implement marketing strategies and initiatives to ensure the business meets the Company’s targets
  • To develop customer lifecycle program to optimize customer journey for building customer loyalty
  • To measure results of all marketing initiatives, including customer value growth, retention and loyalty, and drive continuous improvement
  • To implement digital marketing strategies to increase brand awareness and O2O campaign to increase traffic and sales.
  • To explore joint promotion opportunities or partnerships with outside partners to maximize marketing opportunity and grow customer database
  • To communicate the brand tone through Facesss App, in-store digital means and social media platforms to strengthen the unique customer experience
  • To develop collaterals for the frontline team to enhance effective communication with customers
  • To demonstrate a desire to understand and communicate with store staff and customers through regular meeting and store visits
  • To work effectively and be a team player at all times 



  • Degree holder in Marketing or any related discipline
  • Minimum 4 years solid experience in retail marketing is preferable
  • Excellent command of both English and Cantonese. Mandarin is an advantage
  • Very attentive to details and accurate
  • Well organized and excellent communication & organizational skills
  • A team player and able to work under pressure
  • Highly presentable, articulate, courteous, and responsive


To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to careers@lanecrawford.com

Your contribution and dedication will be rewarded with a competitive salary and benefits package including medical benefits, staff purchase discount, annual leave entitlement, best in-class training, and an exciting and rewarding career.

All information provided will be treated in strict confidence and used for recruitment purposes only.

Job Segment: Medical, Retail Sales, Outside Sales, Database, Marketing, Healthcare, Retail, Sales, Technology