Share this Job



Lane Crawford invites top talent to join.

Job Purpose:      

“To support first line non-close ticket and provide the solution to user; to support user problems and to work with other Technology teams to implement applications to different office and store locations; to learn other Tech team provided system knowledge and to provide the second line support; to manage the first line support”


Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:


Ticket Management and solution provider

  • To gather, understand and trouble-shoot the first line non-solved ticket
  • To fully understand production system requirements, features
  • To provide second line application support (POS, NEO, MDM, AD server, O365, etc.)
  • To Manage the tickets status, logs and ticket information
  • To analyses the tickets how we can solve and pass to the right team to follow 
  • To monitoring first line provided support and quality


Stock Management

  • To manage the stock delivery by user request
  • To understand what is needed for user by their SSR form request
  • To get the quote for the goods purchase with vendor


Store and Office Movement Management


  • To manage the store movement by store or brand request
  • To manage the office movement by admin user request
  • To get the quote and manage the timeline for each movement


Company Culture and Values

  • To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
  • To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives
  • To reinforce LC Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only

Job Segment: Medical, Data Management, Engineer, Service Desk, Technical Support, Healthcare, Data, Engineering, Customer Service, Technology

Find similar jobs: