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DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

About Us:

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

 

Job Purpose:

“To deliver an exceptional Lane Crawford experience for every customer and to achieve agreed business unit and individual sales targets”

 

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

 

Customer Service

  • To deliver consistent, sincere and responsive service and ensure the Lane Crawford’s service standards are consistently executed at all times
  • To take every opportunity to deliver our service promise - Making Every Customer Feel Great e.g. building rapport, understanding the customers’ needs and being proactive to anticipate and deliver services above and beyond the customers’ expectations.
  • To actively build long term relationships with customer
  • To understand and promote Omni channel experience to every customer  
  • To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time

 

Sales

  • To achieve agreed individual monthly sales targets
  • To capture all key data from customers to build client database for clienteling purposes and develop sales plan for clienteling activities
  • To be proactive in identifying selling opportunities that will help achieve the sales targets
  • To be proactive in recruiting new customers to enlarge the customer base that will help to achieve the sales targets
  • To be proactive and willing to put in extra effort to achieve personal and sales targets

 

Product Knowledge

  • To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
  • To be able to communicate confidently the unique selling points and the features and benefits of the product
  • To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value  
  • To demonstrate a desire to understand and communicate the latest trends and fashion to customers
  • To be open to new products and learning new things

 

Housekeeping

  • To ensure daily housekeeping standards are maintained at all times
  • To maintain visual merchandise presentation in line with VM Brand Book
  • To prevent stock and pilferage by being alert, present on the floor and informing manager / security of potential issues  
  • To perform cashiering function to a high degree of accuracy
  • To ensure stock is continually replenished to ensure a full range of items are available for the customer

 

Team Coaching 

  • To provide on job coaching to ensure that style advisors are able to consistently deliver and exceed Lane Crawford service standards
  • To train style advisors in product knowledge and mix and match
  • To coach staff to utilise Connected Commerce methods to capture every sale

 

Requirements:

  • Form 5 or above
  • Minimum 2 year of relevant experience in a service field 
  • Proactive, presentable and confident 
  • Fluent in English, Cantonese and Mandarin

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only


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