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DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

Job Purpose 

“To work together with the sales teams to deliver an exceptional Lane Crawford experience for every customer. Provide back up services to the sales team to ensure that they can maximize their time on the sales floor”

Key Accountabilities

Customer Service

  • To assist the sales teams as requested and be proactive in helping to exceed the customers expectations
  • To ensure that all sales are followed up with after sales service activities
  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets
  • To work closely with customer care center team to feedback the system issue immediately which reduce the affection of customer online purchase (EBD)

Sales

  • To be proactive in assisting with selling opportunities that will help achieve the department sales targets

Stockroom Housekeeping

  • To ensure daily housekeeping standards in the stockroom and on shop floor are maintained at all times
  • To ensure the aisle of stockroom will not be blocked
  • To ensure all stock are properly packed and stored

Stock Handling

  • To arrange transfer of merchandise to other stores as requested, ensuring goods are packed and unpacked to agreed standards
  • To prevent stock and pilferage by being alert and informing manager/security of potential issues
  • To be responsible for receiving and putting away stock from vendor and warehouse according to the agreed standards and layout
  • To ensure all the stocks ordered by online shoppers can pick up or deliver within preset timeframes and guidelines

Requirements

  • Form 5 or above 
  • Minimum 1 year relevant working experience in warehouse 
  • Detail minded, self-motivated, able to work independently
  • Able to speak in English and Putonghua 

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

We are an equal opportunity employer. All information provided will be treated in strict confidence and used for recruitment purposes only.


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