To understand and promote Connected Commerce service to every customer to deliver our Service Promise - Making Every Customer Feel Great, including, building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customer’s expectation to achieve the agreed individual monthly sales targets.
To capture all key data from customers to build client database for clienteling purposes and identify sales opportunities to meet the agreed sales target.
To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time
To ensure daily housekeeping standards are maintained at all times and ensure stock is continually replenished to ensure a full range of items are available for the customer
To perform other duties if required based on business needs.
Requirements:
Able to communicate the latest fashion trends and product information to customers
Able to communicate confidently the unique selling points and the features and benefits of the product
Experience in retail industry is highly preferred
A minimum of one year experience in retail sales gained from fashion retail
Form 5 or above
Good communications skills, presentable with service-oriented mindset.
Fluent in English, Cantonese and Mandarin
Familiar with cashiering function is an advantage
At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges, we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.
All information provided will be treated in strict confidence and used for recruitment purposes only
