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Lane Crawford invites top talent to join.

Job Purpose: 

“To install PC hardware and software; to support user problems and to work with other Technology teams to implement applications to different office and store locations”


Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:


User Support

  • To install and maintain hardware and software for users
  • To relocate PC and peripherals upon user requests
  • To provide front line support and troubleshoot users problems on production applications such as RMS, POS, ATG and corporate email system
  • To provide front line support and troubleshooting to all Point-of-sale peripherals at all shop locations, special promotion events and warehouse sales, including overseas
  • To provide on-call after office hours support
  • To fully understand and be able to communicate our Omni-channel service to customers if needed


System Support

  • To evaluate and implement new office software (i.e. printing software, virus detection software, etc.), hardware equipment (i.e. all in one printer, wireless technology, etc.)
  • To assist the Senior Hardware Engineer to liaise with software and hardware vendor for special features of their products


Network Support

  • To assist the Infra Specialist/Infra Manager/Senior Hardware Engineer to maintain, configure and troubleshoot servers, network equipment (i.e. Routers, switches, firewall, etc.)
  • To assist the Infra Specialist/Infra Manager/Senior Hardware Engineer to maintain the Local Area Network and Wide Area Network and take corrective measures if necessary


Company Culture and Values

  • To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
  • To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives
  • To reinforce LC Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges,  we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only

Job Segment: Medical, Network, Warehouse, Telecom, Telecommunications, Healthcare, Manufacturing, Technology

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