Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As an Associate Product Manager, you will support product strategies to enhance Lane Crawford's e-commerce offerings and improve user experience. Collaborating with cross-functional teams and leveraging data insights, you'll contribute to driving sales growth and delivering innovative solutions that meet customer needs.

The Role

• Define and manage the product roadmap for online retail solutions across multiple platforms and relevant technologies.
• Prioritize features using funnel analysis, A/B testing, market gap identification, and competitor benchmarking.
• Articulate product vision and strategy to stakeholders and executives, ensuring alignment with business goals.
• Serve as the primary liaison for internal stakeholders, managing expectations and aligning product roadmaps with KPIs.
• Utilize data-driven narratives to influence key stakeholder decisions and enhance collaboration.
• Oversee the end-to-end product lifecycle, including requirements gathering, solution adoption, and feature development.
• Provide Tier 2 support for existing retail platforms and ensure smooth operations during high-traffic retail events.
• Develop comprehensive documentation and communicate product changes clearly to stakeholders.

The Ideal Candidate

• Bachelor's degree in Business, Computer Science, or a related field (or equivalent work experience).
• Solid understanding of e-commerce and retail markets, particularly in China and globally.
• Proven experience in gathering and analyzing customer business requirements.
• Proficiency in data-driven decision-making methods, including funnel analysis, A/B testing, and market gap identification.
• Mastery of product documentation, such as Business Requirements Documents (BRD), Product Requirements Documents (PRD), user stories, wireframing, and process mapping.
• Technical proficiency in web technologies, APIs, and integration with platforms like Shopify, WeChat Mini Program, WeStore, and RED (Xiaohongshu).
• Familiarity with agile development methodologies and tools, including Figma, Confluence, and JIRA, along with a strong understanding of BDD, TDD, and ATDD approaches.
• Excellent written and verbal communication skills, capable of articulating complex concepts to both technical and non-technical audiences.

Benefits

At Lane Crawford you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

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