The Role

• Serve as an expert guide across 100+ luxury and emerging brands, focusing on client goals and concerns rather than single brand targets

• Understand and assess the customers goals and concerns and build personalized product routines

• Conduct complimentary consultations utilizing digital skin-scanning and scalp-scanning technology to analyze customer's skin health, hair density, scalp condition to identify key concerns and recommend targeted corrective routines

• Lead dynamic shop-floor demonstrations, texture testing, and guided product sampling to help customers experience various product options that lead to confident purchasing decisions

• Actively engage all LC Customer Groups, ensure the recruitment of new customers retention of existing customers and reactivation of lapsed customers

• Make suitable product recommendations and manage the coordination of premium packaging, personalization (i.e custom engraving)

• Ensure the successful execution of Lane Crawford and Brand-led campaigns, activations, masterclasses and meet-and-greets

The Ideal Candidate

• Minimum 2 years working experience in luxury retail, high-end department stores, or multi-brand beauty environments

• Proven background & knowledge in premium skin, hair, or fragrance categories is requires, with knowledge of beauty tech tools or wellness categories also highly desirable

• Passionate about beauty trends, brand heritage, and product ingredients to deliver engaging brand and product stories & well considered product recommendations

• Able to operate skin and hair diagnostic scanners and digital profiling apps

• Proven track record in solution-focused selling, cross-category recommendations and building client retention

• High emotional intelligence, warm communications, and a focus on building long-term trust

• Comfortable working in a fast-paced, open-sell luxury environment with evolving multi-brand curations

• Fluent in Cantonese, English and Mandarin