About the Job
Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.
Lab Concept brings Hong Kong the best handpicked and dynamic fashion, beauty, and lifestyle brands from around the world, with locations spanning Queensway and other key destinations citywide. Staying true to the vision of “where style meets accessibility,” Lab Concept offers everything from exclusive fashion to over 50 beauty brands at Facesss—ranging from international favorites to the latest in Korean beauty—along with must-have footwear and accessories at Shoespace.
As our Beauty Visor at Lab Concept - Facesss plays a vital role in supporting our beauty counters, working closely with Brand Ambassadors and store teams to deliver exceptional service and operational excellence.
The Role
- Build close daily partnerships with counter Brand Ambassadors (BAs) to support their operations and customer service.
- Manage stock levels for assigned Beauty counters, ensuring accurate inventory controls and timely replenishments.
- Prepare and submit daily and weekly sales reports, supporting both internal and brand requirements.
- Handle customer inquiries with professionalism, offering guidance and information to create an exceptional in-store experience.
- Assist with merchandising and display as needed, ensuring the counter reflects Lane Crawford's standards.
- Support store events and new product launches, coordinating with BAs and marketing team.
- Perform any ad-hoc duties as required.
The Ideal Candidate
- Retail or beauty counter experience preferred.
- Previous customer-facing role in luxury retail, department store, or specialty beauty environment is an advantage.
- Strong organizational skills with attention to detail, especially in stock handling and reporting.
- Excellent communication in Chinese (Cantonese/Mandarin).
- Able to multi-task, manage daily priorities, and work efficiently in a fast-paced retail setting.
- Willing and able to work flexible shift hours to meet the operational needs.
- Self-motivated, adaptable, and comfortable with both daily routines and ad-hoc tasks.
Benefits
At Lane Crawford you work hard and play hard while we take care of your wellbeing. For your work life balance we offer a 5-day work week, early release for celebratory holidays and Summer Fridays. You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.
Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.