Key Accountabilities:

  • Gather and understand the business objective for technical projects.
  • Analyse problems and drive technology solutions to support strategic and operation optimization.



  • Understand and support business objectives.
  • Ensure technical projects and change requests align with business objectives.
  • Perform Business Process Analysis in documenting AS-IS and TO-BE process.
  • Document business requirements and technical specifications of the TO-BE process and act as the first point-of-contact for clarifications.
  • Conduct feasibility & POC studies to demonstrate proposed solutions.
  • Highlight any potential issues or incompatibility of proposed designs and suggest alternative approaches to align current and future solutions.
  • High level understanding on system architecture, integration and implementation.
  • Prepare training material to business users and Service Desk team after project launch.
  • Provide operation support as a subject matter expert.



  • Degree in Information System or related disciplines.
  • 4-5 years relevant experience, preferably in the Retail or Supply Chain related industry. (Candidates with less experience will be considered as Business Analyst.)
  • Experience in Process Improvement and Solution Design.
  • Sound understanding in Point of Sale (POS), Digital, ERP solutions or related is a plus.
  • Good problem-solving skills, organization and communication skills.
  • Self-motivated, responsible and detailed-mind.
  • Able to work in a team and independently.
  • Strong command of spoken and written skills in English, Cantonese and Mandarin.


At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.