Lane Crawford is an internationally renowned luxury department store with over 170 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As the CRM Executive, you will play an essential role in managing and implementing our privilege program and other CRM initiatives to enhance customer loyalty and position Lane Crawford as a centre of service excellence.

The role

• Support the CRM programs development to boost customer loyalty and engagement.
• Assist in implementing CRM strategies that align with business goals.
• Manage relationships with external vendors and internal teams to enhance CRM initiatives.
• Work with cross-functional teams to ensure effective customer communication and program execution.
• Analyse CRM data to enhance customer experience and meet KPIs.
• Ensure customer data complies with data privacy and security standard
• Respond to customer inquiries and feedback about CRM programs
• Assist in budget planning and financial tracking for CRM projects.

The Ideal Candidate

• Degree Holder in any discipline
• 3+ years’ experience in CRM, preferably in luxury retail, retail, or FMCG industry 
• Good command of written and spoken English & Cantonese.
• Strong communication, interpersonal, and project management skills.
• Detail-oriented with strong analytical skills.
• Knowledge of data protection and privacy regulations.
• Proficiency in CRM tools and basic financial management.
• Less experienced candidate could be considered as CRM Assistant

Benefits 

At Lane Crawford you work hard and play hard while we take care of your wellbeing.  Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties. 

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.