Key Accountabilities:

• Deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
• Maintain and update customer information and encourage repeated business by building good relationships with all concierge customers
• Handle all customer comments and complaints professionally 
• work closely with other departments to fulfill specific requests from customers
• Maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times 

 Requirements:

• Minimum 2 years of relevant experience in a service field (retail, hospitality etc)
• Strong service mindset
• Highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
• Customer focused with a pleasant and outgoing personality
• Good problem solving skills
• Good command of English, Mandarin and Mandarin

Interested applicant can send your CV to discuss further details.

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.