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DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


Lane Crawford invites top talent to join.

Lane Crawford is Hong Kong's leading specialty store, offering the largest assortment of designer brands in Asia.  Founded in 1850, Lane Crawford evolved from a department store to a fashion and lifestyle specialist, and renowned for its unique edit of the newest and best designers from around the world in Womenswear,  Menswear, Shoes and Accessories, Lingerie, Jewellery, Cosmetics and Home and Lifestyle.

Maintaining a commitment to anticipate customers’ needs and to continue to innovate, excite and inspire them, Lane Crawford stores merge fashion, art, design and music to create a sensory experience, punctuated with curated spaces of award-winning visual merchandising and specially commissioned exhibitions and collaborations.  Delivering to the high standards of Asian hospitality and service, dedicated ConciergeBeauty Service and Personal Stylist teams are on hand to enhance each customer’s personalized shopping experience.

 

Responsibility:

Customer Service

  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times
  • To take every opportunity to exceed the customers expectations by being proactive and assisting them whenever required
  • To be able to provide store information, directions and general information to help the customer throughout their shopping experience
  • To proactively ensure the safety of customers and staff by being vigilant and alert at all times to any threat or risk situation
  • To handle and resolve customer complaints queries and courteously to the satisfaction of the customer

 

Store Security

  • To maintain security of all stocks and properties held within the store and storage areas
  • To implement and monitor general security measures within the store to ensure all operating standards and procedures are adhered to
  • To provide full support to store teams to prevent shoplifting and stock shrinkage
  • To fully understand company disaster management policies and be able to take appropriate action in an emergency situation
  • To be proactive in identifying issues that could provide risk for company and suggest and demonstrate ways to improve store security issues
  • To ensure all rolling shutters, doors and entrances are opened at the designated time and that closing procedures are correctly implement

 

Requirements:

  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Able to speak simple English and Mandarin
  • Security Personnel Permit is required

We provide our employees a range of benefits reflecting the importance we place on well-being for our staff. In addition to competitive salary, discretionary bonus, annual leave, provident fund, medical and dental services/ benefits and staff purchase privileges,  we also provide shuttle buses to the Company Head Office and various social recreation activities, Staff Assistance Programme, best in-class training and development and regional career opportunities to the right talent.

We are an equal opportunity employer. All information provided will be treated in strict confidence and used for recruitment purposes only.


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