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Learning & Development Activities 学习与发展活动

  • To develop, implement and conduct training which motivates, builds competence and improves performance

开发、实施培训工作,能激发、锻炼能力并提升表现

  • To create a partnership with the Retail Management Teams and the store staff which stimulates transfer of training, return on training investment and improves store results

与店铺管理团队和店铺员工建立良好的关系,更好的将培训运用到工作中以提升店铺业绩

  • To be an expert on the service standards for Lane Crawford and to use this expertise to ensure the consistent delivery of the standards through on-floor coaching and feedback and service training initiatives.

作为连卡佛服务标准的专家,通过辅导和培训计划展现始终如一的服务标准

  • To conduct annual training needs analysis based on annual appraisals and Department Head’s feedback on their teams

基于部门管理层的年度目标和绩效反馈开展年度培训需求分析

  • To implement training initiatives which address development needs identified by training analysis and PDP

基于培训分析和绩效结果开展培训计划

  • To work with CRO to understand Mystery Shopping result and provide training interventions to provide sustained service improvement

基于神秘访客项目的结果协同CRO,开展培训和服务改进工作

  • To facilitate activities to maximize learning opportunities and buy in to the Lane Crawford culture,such as team building and annual dinner etc.

通过情景培训和活动开展实现员工最大化的学习机会并认可连卡佛文化,比如团队建设和年会等

  • To provide coaching to help individuals identify the appropriate resources and interventions to most effectively accomplish their personal objectives

提供指导和帮助,确定最合适的资源以最有效措施达成员工的个人目标

 

Facilitates Learning 促进学习

  • To demonstrate and reinforce the Values that support the Lane Crawford Vision and to role model our Service Promise

加强论证连卡佛愿景、文化及价值观理念,作为连卡佛服务承诺的榜样

  • To champion learning and development of our Training Specialists and Department Coaches, work closely with them in an ongoing basis with regular meetings, on-job coaching, reviews and follow through

鼓励专员和部门培训员学习和发展,与他们保持紧密合作和定期会议,进行现场指导、审查和跟进

  • To maintain close ties with all of our stakeholders, acting as internal consultant and offering L&D solutions

与相关人员保持密切合作,作为学习与发展方面的顾问提供相关问题的建议和支持

  • To leverage technology on course development, delivery and monitoring all training results and effectiveness

利用技术对课程进行开发,执行并监控培训的有效性和结果

  • To develop training knowledge and stay up to date on current and most effective staff development approaches through reading appropriate journals, internet use and sharing of ideas with colleagues

开发培训知识并通过最新最有效的方式对员工发展提供帮助,包括阅读杂志,互联网的使用和同事分享等方式

  • To stay current on operational standards, procedures and resources and organization development initiatives to enhance ability to provide a value added service and maximize business results

保持标准的操作、程序和资源和组织发展计划来提升增值服务和使最大化业务成果

  • To support omni-channel through L&D activities that continuously enhance our seamless customer experience

通过学习活动和行动支持全渠道,不断加强我们的无缝的用户体验

 

Measurement 评估

  • To measure the success of learning and development activities and make recommendations on how to improve and upgrade training based on results achieved

对成功的培训和发展活动进行评估,考虑如何提升培训效果及培训目的达成

  • To work cooperatively and collaboratively with the Training Team and other departments to ensure training initiatives are well received and the impact monitored with agreed measurement criteria

与培训团队及协同其他部门确保对培训计划的认可并对评估标准达成一致

  • To seek frequent feedback on training initiatives looking for ways to constantly improve the learning opportunities for employees

定期了解培训反馈,寻求机会对员工的学习机会提供改善

  • To assist with the capture of quantitative training data, provide reports and relevant information as required

定期对培训数据进行记录,根据需要提供培训报告及相关信息

  • To get stakeholders involved in our Training Cycle from training needs, to course content, from ‘piloting’ a new course to evaluation and follow through in order to gain full commitment and buy-in

邀请相关人员参与到完整的培训周期中,包括培训需求的制定、课程内容、新课程评估和跟进,以获得完整的承诺和支持

 

Company Culture and Values企业文化与价值

  • To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at all times
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  • To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives

与同事建立协作关系确保达成公司业务计划,部门及个人目标

  • To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

强化连卡佛传承,品牌基因及文化-通过抓住每个机会分享故事及成功经验

  • To personally demonstrate the Lane Crawford Leadership Code Behaviours and use these as a tool to coach and develop team members and colleagues

展示个人连卡佛领袖守则行为并将其作为工具运用于指导及发展团队成员和同事

  • To fully participate in the PDP process, developing knowledge and understanding of your team member strengths and development opportunities using PDP Tools

参与绩效发展计划的全部流程,并通过其拓展知识并了解团队成员的优势和发展契机

  • To take appropriate corrective action (in consultation with HR Department) with employees who do not achieve required standards of performance and behaviour

对未达到标准绩效及行为标准的员工实施适当的纠正措施(可咨询人力资源部)

  • To build a personal connection with each team member, taking time to understand them individuals and identify ways to motivate, retain and engage them

与部门各成员建立联系,花时间了解每位成员并发现激励,保留,推动他们每个人的方法

 


Job Segment: Training, Manager, Learning, Education, Management, Human Resources

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